1. Order confirmation
After placing an order at Lilla Violen, an order confirmation will be sent with information about your order via e-mail. Save your order number in case you need to contact our customer service. Always check that the contents of the package correspond to your order confirmation.
2. Delivery
The delivery time is stated in the shopping cart under each shipping method. If an item has a different delivery time, it is stated next to each item. The delivery methods shown at checkout are based on the postcode you entered.
2.2 DHL
Delivery by DHL usually takes within 2-3 days. In the case of a pre-ordered item or a backorder the delivery times may be longer.
- Free shipping on orders over 599 SEK.
- Shipping cost: 59 SEK for orders under 599 SEK.
2.3 Pick-up in store
When you choose this delivery method at checkout, we get your order ready for pick-up in our store at Barnarpsgatan 21 in Jönköping.
Please contact the store before pickup. Phone number: +46 36 440 50 96.
- Pick-up in our store is always free of charge, regardless of order value.
2.3 Delivery outside Sweden
We also send orders to Denmark, Finland, the Netherlands and Germany. The buyer is responsible for return shipping.
Please note that we do not deliver prams, car seats or furniture to these countries.
- Shipping cost: 250 SEK regardless of order value.
2.4 Unredeemed package
Your package will remain with the delivery point for 7 days from the date you received a delivery notification.
If you do not redeem the package after 7 days, it will be sent back to our warehouse.
In the event of an unredeemed package, we reserve the right to charge you SEK 250 for return shipping and handling fee.